Kava Shipping Information
We provide the SAME DAY shipping for all orders that are received before 1:30 PM PST. Orders after our shipping cut-off hours are being shipped the next working day. All of our packages are sent by either USPS or FedEx Ground (customers choice of the Shipping carrier). Please note that FedEx SmartPost can be economical, but it can be SLOW as well. Usual delivery through USPS Priority Mail takes between 2-5 days within North America. If an item is marked as “delivered” by USPS or FedEx and the customer cannot find it, we do not offer money back.
INTERNATIONAL CUSTOMERS must be aware that we have no control over foreign Government, Customs, or Postal System. Packages can take anywhere from a few days to several weeks, especially if you select the more Economical Shipping option. We do not guarantee that you will NOT have to pay duties. It is a customers responsibility to find out what you might be responsible for before you order, including any taxes or duties. We cannot refund your order if your reason for not accepting it is because you had duties levied on your order, and ordering from our site constitutes your understanding and agreement to these terms. In case your order returns back to us undamaged and unopened, we can issue a refund ONLY for the products. Shipping charges are NON-REFUNDABLE and will be deducted from Total amount.
All International orders are subject to approval.
At this moment we do not ship to AUSTRALIA, NIGERIA, ESTONIA, GERMANY, FINLAND, ITALY, MEXICO, POLAND, SWEDEN, JAPAN, UK, NORTH KOREA, SOUTH KOREA, NIGERIA, NETHERLANDS, BELGIUM and INDONESIA.
Call with any questions: 716-989-5577