Kava Returns

• We offer a 100% Satisfaction Guarantee on our products. If you’re not happy with any product you purchase on the Kava.com, please contact us and simply send the product back to us for a full product refund or exchange. The original shipping fees are non-refundable, but the exchange shipping cost is covered by us completely.
• All of our packages are sent by either USPS or FedEx Ground (customers choice of the Shipping carrier).
• Delivery takes approximately between 2-5 days within North America.
• If an item is marked as “delivered” by USPS or FedEx and the customer cannot find it, we do not offer money back.

INTERNATIONAL CUSTOMERS must be aware that we have no control over foreign Government, Customs, or Postal System. Packages can take anywhere from a few days to several weeks, especially if you select the more Economical Shipping option. We do not guarantee that you will NOT have to pay duties. It is a customers responsibility to find out what you might be responsible for before you order, including any taxes or duties. We cannot refund your order if your reason for not accepting it is because you had duties levied on your order, and ordering from our site constitutes your understanding and agreement to these terms. In case your order returns back to us undamaged and unopened, we can issue a refund ONLY for the products. Shipping charges are NON-REFUNDABLE and will be deducted from Total amount. All International orders subject to approval due to constant changes in Kava ban. At this moment we do not ship to NETHERLANDS, BELGIUM, SOUTH KOREA, NORTH KOREA, INDONESIA, NIGERIA, ESTONIA, GERMANY, FINLAND, ITALY, MEXICO, JAPAN, and ARGENTINA. Our Kava returns address is: KV Naturals, Inc. Attn: RETURNS 770 Sycamore Ave, 122-493 Vista, CA 92083 Call with any questions: 716-989-5577

100% Money Back Guarantee

If you are not satisfied with your purchase, you may return you order for 100% PRODUCT REFUND, conditions applying. We accept returns for any merchandise if you are not satisfied, EXCEPT items that have had the safety seals broken. By Federal law, we cannot accept returns on any item that may be ingested due to health reasons. RETURNS ARE AT YOUR EXPENSE, but we do not charge any restocking fees; you will receive a credit for the full value of whatever products you return to us in their original condition. All refunds will only be issued to the card used to purchase the products. Amount refunded is minus original shipping charges as the original shipping fees are non-refundable. In case you wish to exchange the product for something else we will be more than happy to cover the shipping charge completely. At least 90% of order must be returned to us within 7 days of receipt of product. Call us for credit card disputes; NOT your Credit Card company, please. Thank you. We can resolve any issue, faster than the credit card company. We’re here 8:00 to 3:30 pm (PST), 5 days a week at (716) 989-5577. We’re on email 24/7 at shop at kava dot com.

Order Tracking

When your order is shipped you will receive an automated email listing your USPS or FedEx tracking number. You may use this tracking number to check your orders location and status. If you do not receive this information, don’t be afraid to call us or email us; we want you to get your order ASAP! Also, remember that PRIORITY MAIL DELIVERY CONFIRMATION is NOT a Tracking Number; it will show that we sent the package, but it often does not show the status of Delivery until it’s actually delivered.

Order Complaints & Order Problems

We rarely get any complaints from customers, but on the rare occasions when we do, rest assured that we will do everything we can to fix the problem in as timely and fair a manner as possible. We feel that your loyalty to our shop is far more important than a single botched order. So, don’t hesitate to call us to discuss any problem you might have on our Toll Free at (716) 989-5577. Mistakes can happen, but if you are simply unhappy or dissatisfied with a product from us; because we so firmly believe in every product we carry, we will accept returns of unused product without complaint. IMPORTANT: If you do not receive an order shipped within the USA, we need to wait 2 weeks before re-shipping the order to you. This allows the Post Office or FedEx ample time to get the package to you (although most packages arrive within a few days). If it’s an International Order, we need to wait at least 4 weeks before re-shipping your package. Our countless customers and counting means everything to us; because of you, we are here, and because of you, we have been able to share some beautiful plants with so many, so we do everything we can to keep our customers as happy as we are able to, never forgetting that it is our customers who allow us to continue to expand our offerings here at the shop. Again, please call us BEFORE you call your credit card company if you have any dispute with your credit card charges whatsoever as well. We are here for you and will resolve any issue to your complete satisfaction. Aloha, Bryan Kava Kava Dot Com